UPDATE FOR ALL PATIENTS
In light of advice distributed by the UK Government and Public Health England (PHE) regarding COVID-19, our dental practice will be implementing certain specific measures. We should be grateful if all patients could read and adhere to the following advice when attending the dental practice for treatment.
If you have symptoms or believe you might have contracted Coronavirus
You must contact us (details below) if you believe you may have contracted Coronavirus, whether you have symptoms or not, or whether you believe you may have recovered or not.
If our staff believe you may have contracted Coronavirus and are displaying symptoms at the time of your appointment, they will refuse you treatment and ask you to return home and reschedule your appointment.
Social distancing measures
On advice from PHE, we shall no longer be operating our waiting room facility in the usual way. This means that patients will be asked to arrive during specific ‘time windows’ to avoid any more than one patient requiring the use of our waiting room at one time.
This will eradicate any interaction between patients attending the practice.
We appreciate many of our patients like to arrive early for appointments, but it is imperative for the foreseeable future that patients make every effort to arrive at practice within their allocated time window.
If any patient becomes unable to arrive during their allocated time window, they should call the practice ahead and must not simply show up to the practice late. We will do everything possible to accommodate anyone running late unexpectedly.
Additionally, we advise against any family or friends accompanying patients wherever possible. They may of course wait in the car or outside of the practice. This does not include any patient that requires a carer to be present.
Additional hygiene requirements - Patients
Patients are required to use hand sanitiser from the dispenser located outside of the practice (clearly visible). This should be used before entering the practice and patients may use it after they have left the practice.
Specific advice has been given to any patient undergoing alignment treatment in order to ensure safe removal and replacement of aligners. If any alignment patient did not receive this advice, please contact us (details below) and we would be happy to send this to you.
Additional hygiene requirements – Dental Practice
With the utmost consideration for patient safety, we have implemented particular techniques in addition to our already rigorous hygiene and sterilisation regiment at the practice. These include a thorough decontamination of the surgery and surrounding spaces between patients.
As you will understand, these additional processes take time. Coupled with the social distancing measures set out above, this will limit the capacity of the practice and reduce the number and frequency of patients. We would again emphasise the importance of your arrival within the specified time window so that we may carry out these additional precautions.
We hope you will be ‘patient patients’ in light of these additional obligations. We know this is a testing time for everyone, but we must as a healthcare provider be able to continue to operate safely and effectively for all of our patients.
If you have any questions regarding any of the contents of this message, or require any further clarification on how you should use our services going forward, please contact us using the following details:
Phone: 01202 748377